MONEY-BACK POLICY

1. MONEY-BACK GUARANTEE RULES

In addition to refund rights available under applicable laws, if the money-back option was presented to you during the checkout, you are eligible to receive a refund provided that all of the following conditions are met.

1. 1. the filing with the court was made using the unaltered documents prepared with our self-help service and following the provided general information;
2. 2. your filing was not accepted by a court due to incorrect documents or instructions provided by us;
3. 3. you can demonstrate all of the above by providing your filing documents and the official court document rejecting your filing (letter, order, notice etc).

We will review your application and notify you (by email) whether your application is approved.

IMPORTANT STATEMENT

Please note that only fulfillment of all the above requirements allows you to receive a complete Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to any other instances.

In addition, we cannot guarantee that your spouse will sign the documents, and cannot provide a refund if the spouse refuses to do so, which results in an unsuccessful application. We cannot provide refunds for fees paid to third parties. For example, we won’t refund the filing or court fees, or fees paid directly to, or for access to, lawyers or for mediation services outside our Service.

2. GENERAL REFUND RULES

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise stated herein or is required by applicable law.

Last updated: 20 Aug 2024